How We handle your personal information
1. Your privacy is very important to us
As part of the normal operation of our services we collect your information.
We do not sell or rent your information to third parties. We do not give your personal information to advertisers. We use safe, secure encryption technology to protect your personal information. We only collect information which is necessary to process bookings and queries. We adhere to the requirements of the Privacy Act 1988 (Cth), (as amended by the private sector provisions which came into effect on 21 December 2001) (the “Privacy Act”), and we strive to provide a consistent set of privacy practices throughout our operations.
2. Information we collect from you
We collect information about you and your interactions with us, for example when you request or use our services, make a card purchase, phone us or visit our website.
The information we collect from you may include your identity and contact details, other personal details such as gender and household room configurations.
3. How do we use your information?
We collect and use your information so that we can:
Establish you as a customer of Ultra Clean Melbourne
Price and design our services
Administer our services
Manage our relationship with you
Contact you with updated service information
Advise you about other services that may be of interest to you.
If you don’t want to receive direct marketing, you can tell us by contacting us and choosing to opt out of any future direct marketing campaigns.
4. Keeping your information secure
We keep your hard-copy or electronic records on our premises and systems.
Our security safeguards include:
We train and remind our staff of their obligations with regard to your information.
When you transact with us on the internet via our website we encrypt data sent from your computer to our systems.
We have firewalls, intrusion detection systems and virus scanning tools to protect against unauthorised persons and viruses accessing our systems.
We limit access by requiring use of passwords.
Destroying data when no longer required
Where practical, we keep information only for as long as required (for example, to meet legal requirements or our internal needs).
5. Accessing, updating and correcting your information
Can I get access to my information?
You can ask for access to your basic customer information by calling us and we will correct any information as directed.
Updating or correcting your basic information
It’s important that we have your correct details, such as your current address and telephone number. You can check or update your information by going online or phoning us.
6. Making a privacy complaint
We accept that sometimes we can get things wrong. If you have a concern about your privacy you have a right to make a complaint and we’ll do everything we can to put matters right.
How do I make a complaint?
To lodge a complaint, please get in touch with us. We’ll review your situation and try to resolve it straight away.
7. How to contact us or find out more
For privacy related queries, access or correction requests, or complaints, or to
request a printed version of this policy you can contact us via the website or by phoning us on 03 909 309 40.
For more information about the Australian Privacy Principles, visit: Office of the Australian Information Commissioner